Frequently Asked Questions
Please feel free to reach out to us at any time with questions, feedback, or concerns! We’re happy to help through email or schedule a phone call to walk you through any process.
If you have general questions or feedback about our CSA program or need assistance with your online CSA account, please contact: Rebecca Henderson: CSA Manager (firstname.lastname@example.org / 585-315-7351)
If you have questions regarding your CSA pickup (ie: you’re late to pickup, you forgot the pickup window time frame, etc), please contact: Kaitie Belmore: CSA Pickup Coordinator (616-307-7950)
With our CSA system, we plan to meet your needs by allowing you to choose your own vegetables, as well as share size that works for you. Our Year Round CSA members are able to enjoy 12 months of fresh, local vegetables, and can cancel their membership at any time as long as they provide 2 weeks notice.
Yes, our Market Cards allow you to purchase extras at your pickups! Our members are able to purchase a Market Card to make extra purchases while at their pickup. Members who pick up at the Farm Store also have easy access to purchase additional items from the farm store while picking up their share.
CSA members are welcome to pay by credit card, bank transfer, cash, check, or SNAP. Our Year Round members pay monthly and receive recurring monthly invoices through Quickbooks on the 1st of each month as a friendly reminder. You are able to pay manually or set up automatic payments through these invoices. If you need to set up another payment plan with us, please reach out to our CSA Manager, Rebecca, at email@example.com.
We do not accommodate for missed pick ups. However, we are able to accommodate switching between pickup days with one week’s prior notice. We also always encourage our members to have a friend or family member pick up in their place (no need to tell us ahead of time). If you foresee ongoing scheduling conflicts, please consider purchasing a Market Card, which grants you access to discounted veggies at any of our CSA pickups, at the Saturday farmers market, and for online purchases, but does not confine you to a weekly pickup schedule.
Points do not roll over to the next week if a pickup is missed.
Yes! If you are discovering that you are receiving too much or too little food, please email firstname.lastname@example.org and we are happy to change your share to your preferred size.
Year Round CSA members are able to cancel their membership at any time throughout the year, with at least two weeks notice. We do not provide partial refunds for canceling in the middle of the month. Please reach out to email@example.com to cancel your membership.
Please check out our CSA Resources page on our website for helpful storage tips and tricks as well as other handy resources.
Our product availability is very dependent on the season. If you are noticing less veggies available to you at any time, please know that we are in transition and have worked hard at our crop planning to provide you with the best variety of crops, all year-round. With farming, there are unforeseen things that arise and are oftentimes out of our control. When this happens, we try to be as transparent as possible, and always encourage you to ask questions! Our Seasonality Guide is available online for more information on what we’re able to provide throughout the year.
We offer scheduled tours throughout the main season of June-October. We also welcome you to walk the trails during the Tuesday CSA pickup (Tuesdays, 3:30-6pm) or send us an email to let us know that you’d like to stop by and walk around. Our Farm Store is also open Tuesdays-Saturdays, 9am-6pm, which is also a great way to visit the farm.
If circumstances require you to cancel, please email us at firstname.lastname@example.org for next steps. We are able to provide a refund if you paid in full for the season, however we do not provide partial refunds for canceling in the middle of the month.
Not to worry! If you forget or choose to not customize your share on any given week, you will receive the “Suggested Share” that we set for you that can always be viewed on our website here.